Privacy Policy
Last Updated: July 3, 2026
VertexLeads LLC (doing business as "Appliance Repair 24/7", "we", "us", or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website or call the phone numbers displayed on it, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
1. Information We Collect
Because we operate as a pay-per-call referral service, we collect minimal personal information directly on our website. We do, however, collect certain information automatically and via telephone communications:
- Call Data: If you dial a telephone number provided on our website, our call tracking provider collects your Caller ID, the duration of the call, and the time and date of the call on our behalf in order to route and measure calls.
- Call Recordings: Calls made to our tracking numbers may be recorded and monitored for quality assurance, training, lead verification, and fraud prevention purposes. By calling us, you consent to this recording.
- Location Information from Ad Clicks: If you reach our website by clicking an advertisement, the ad click may include parameters (such as a Google Ads location identifier) that indicate the approximate geographic area where you were searching. We use this to show you locally relevant information and to route your call to a professional serving your area. This is approximate, ad-platform-provided location data — we do not collect precise GPS location from your device.
- Usage Details and IP Addresses: As you navigate through our website, we may use automatic data collection technologies (such as Google Analytics and Google Ads tracking) to collect information about your equipment, browsing actions, and patterns.
2. How We Use Your Information
- Route your phone call to an available, independent local appliance repair contractor in your area.
- Monitor the quality of the calls we generate and verify call lengths with our network partners.
- Improve our website, advertising campaigns, and user experience.
- Prevent fraud and comply with our legal obligations.
3. How We Share Your Information
We share information only as needed to operate the service:
- Independent Repair Contractors: The purpose of our service is to connect you with an appliance repair professional. When you call our number, your call — including your Caller ID and the content of the call — is routed to an independent third-party contractor or to a service network that dispatches such contractors.
- Service Networks and Partners: We work with lead distribution and home-services networks to fulfill connections. Call data may be shared with these partners so they can route your call, dispatch a technician, and verify the referral.
- Service Providers: Vendors that operate parts of our business on our behalf, such as our call tracking and routing provider, website hosting, and analytics providers.
- Legal Requirements: We may disclose information to comply with any court order, law, or legal process, or to protect our rights.
We do not sell your personal information to unaffiliated data brokers.
4. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what categories of personal information we collect and how we use and share them (described above).
- Request deletion of personal information we hold about you, subject to legal exceptions.
- Correct inaccurate personal information.
- Opt out of the "sale" or "sharing" of personal information.Routing your call and related call data to the service networks and independent contractors we work with may be considered a "sale" or "sharing" under California law. You can opt out at any time — see our Do Not Sell My Info page.
- Non-discrimination: We will not discriminate against you for exercising any of these rights.
To exercise any of these rights, email us at support@vertexleads.ai. Please include the phone number you called from (if any) so we can locate your information. Residents of other states with similar privacy laws may exercise the rights available to them through the same contact.
5. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
VertexLeads LLC (d/b/a Appliance Repair 24/7)
Email: support@vertexleads.ai
382 NE 191st ST #943916
Miami, FL 33179